Frequently Asked Questions

Please read our FAQ before sending us a message.

We choose for our store jewels made of high-quality materials. All the jewels on our store are silver plated. Most of them have zircons, and some of them have moissanite, you can always check the materials on the product description. 

Proper care will help maintain your jewelry’s appearance and durability. We recommend regular cleaning, safe storage in a jewelry box, and avoiding exposure to chemicals or harsh environments. 

We have a page on our store dedicated to rings size chart. You can find it on the main menu! 

You can pay directly with your Credit/Debit card or you can choose to pay with Paypall.

We prepare the orders the same day or the next day we receive it. Shipping time requires usually 8-12 business days.

Your data and personal informations are protected on our site. We do not share neither sell our clients private informations to third part companies. The only informations shared are the ones we share with our suppliers, it is needed to dropship the products to you, such as your Name and home adress.

If you are not satisfied with your purchase, you may return it within 10 days of receipt for a refund or exchange, subject to our Return Policy. Products must be returned in their original condition and packaging or we cannot accept the return. JOYELITA reserves the right to refuse a return if the product shows signs of use, damage, or tampering.

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