F.A.Q.

I NOSTRI PRODOTTI

Our products are divided into two types:
-Jewellery, made of stainless steel or zinc/copper alloy. This type of product lasts over time and does not oxidize.
-925 Silver and 925 Silver plated.
The stones that decorate the various products are natural stones or cubic zirconia.

Your Joyelita jewelry should be treated with care at all times. 925 Sterling silver tends to oxidize over time, but this will happen prematurely if the jewel comes into contact with agents such as perfumes, air, salt water, sulphur, skin creams, hair sprays, chlorine. The extent and speed of oxidation depends on the skin and care habits of the person wearing the jewel. For this reason, oxidation is not included among production defects and is therefore not covered by the warranty.
We also recommend not wearing jewelry while bathing, in bed or during sporting activities.
 
  • Use a polishing cloth to prevent oxidation and make the metal shine.
  • Clean the jewelery with warm water and neutral soap and brush it lightly with a soft toothbrush. We do not recommend using silver polishing products because they could damage the oxidized details.
  • Do not expose your jewelry to strong chemicals, ammonia, chickenpox, chlorine and salt water.
  • Do not wear your jewelry while cleaning, bathing, swimming, and do not expose it to hair sprays, perfumes and cosmetics.
  • When not worn, place the jewelery in a protective box or pouch that prevents oxidation.

ORDINI E PAGAMENTI

To place an order you must select the desired item(s) and add it(s) to your cart. When you have selected all the products, you must follow the instructions on the purchase page to complete the order. You will need to create an account or log in with an existing account, or place your order as a guest. As soon as the order is completed, you will receive a confirmation email.
 
IF THE CONFIRMATION EMAIL HAS NOT RECEIVED:
-Within 24 hours of placing your order, you will receive a confirmation via email.
-Check your junk/spam folder.

Orders are processed quickly, which is why our Online Store cannot change the shipping address. Once you have received the information for tracking the package, you can contact the courier for a possible change in the delivery address. We remind you that the Online Store is not responsible for any delay in delivery for orders that have undergone changes to the delivery address and will not be able to provide any compensation.

We accept payments with: PayPal, and all major credit cards.

CONSEGNE

Shipping is free for all orders.
 
Order preparation times are 1-2 days.
Delivery times are 10-15 working days for all orders. Delivery times have this duration because shipping is free, so priority requires more time from the courier to take charge of the order.
 
Orders placed during European holidays or during weekends will be processed on the first working day following that date.
 
During weekdays and summer periods, couriers tend to deliver orders late, this does not depend on our shop.

Orders are processed quickly, which is why our Online Store cannot change the shipping address. Once you have received the information for tracking the package, you can contact the courier for a possible change in the delivery address. We remind you that the Online Store is not responsible for any delay in delivery for orders that have undergone changes to the delivery address and will not be able to provide any compensation.

Your order and your data are 100% protected, we use SSL (Secure Sockets Layer) Certificates, which guarantees the security of internet purchases and communications for websites, intranets and extranets.
 
We are totally committed to protecting your privacy. We will not disclose information about our customers or visitors to third parties, except where this is part of providing a service to you, such as to send you a dropshipping product, carry out credit checks and other checks security and for the purposes of research and customer profiling or where we have your express consent to do so. For more information, please read our Privacy Policy in full.